- The choice of professional emergency management agencies -
CALL CENTER MODULE
Call Center is a data entry system optimized for the non-traditional types of information that flow into an Emergency Operations Center (EOC) during a disaster
It is Incident Command System (ICS) and EOC workflow oriented to help with missions, tasks, reports, donations, and resources
User-friendly data entry screens make entering information quick and easy. Virtually anyone can be trained to enter tickets into DisasterLAN with only a few minutes of training
A web-based design means folks can enter tickets from the EOC floor, the field, agency headquarters, mobile devices, command posts, and remote call centers, all at the same time
Based on a powerful Microsoft SQL Database backend, the Call Center supports history tracking, reports and statistics
DisasterLAN can help solve the challenges of logging, organizing and responding to information in the EOC
Custom Dynamic Forms can be created by administrators on the fly and attached to Ticket Manager Resource and Report Kinds.
Quick Facts:
Easy data Entry
Full History Tracking
Secure Access
GIS Integration
NIMS Type Resources
Tasks
Auto-Routing
Database Driven
Reports and Statistics
Features:
Easy Data Entry
Full History Tracking
Secure Access
GIS Integration
NIMS Type Resources
Tasks
Auto-Routing
Database Driven
Reports and Statistics
Tools:
Accept or Remove from Screen
Add Attachments
Secure Ticket Access to Particular Users
Create Related Tasks (With Their Own Status and Priorities)