DisasterLAN^TM Crisis Information Management System

- The choice of professional emergency management agencies -

Secure Instant Messaging

The DLAN Chat Client allows for "one-on-one" chatting in a fashion similar to instant messaging features offered by many Internet Service Providers. However, though DLAN Chat is similar to other platforms, the advantage to using the DLAN chat client over other instant messaging platforms is that all communications are logged as a part of the incident. Using these tools, it is easy for one DLAN user to instantly open a private, secure communication line with another DLAN user. Because the login credentials can be based upon functional units within the Incident Comand System, it is easy to send messages to functional units, even if you don't know the name of the individual heading up the unit at a given time.

For sites that make use of the Call Center module, the chat client brings with it additional features specifically designed for calls. Upon opening a Call Center ticket, users can instantly enter a chat room for that ticket and invite other users into the specific chat session for that call. This allows for very direct chat communication to take place regarding a mission, report, or request in the system. Like other chat messages, these chat room communications are fully logged in DLAN with additional ability to have those messages logged alongside the call it concerned.