Interoperability and Integration

BCG is not just a software vendor, it is an engineering firm with decades of experience in custom engineering projects. Currently BCG’s DLAN division employs three teams of full time software and test engineers who are ready to meet your integration and interoperability needs. BCG is part of the certified Microsoft developer program and also won the 2010 ERSI Business Partner of the Year Award.

Unlike many solutions out there, DLAN is interoperable by design; it follows NIEM and NIST guidelines with common protocols and standards for meaningful information exchange available out-of-the-box without requiring external servers or third party plug-ins. Interoperability is built throughout DLAN including GIS mapping format support, communication protocols support, import/export capabilities, data format support, browser support, and mobile device support.

For interoperability options and integration features not already included in the software, BCG's team has the experience necessary to provide custom integration services at a reasonable price. In fact, if the BCG team feels that a requested customization will be beneficial to other customers, it may be developed at a significantly reduced cost or at no cost and then provided to all customers with a current maintenance & support package. 

BCG will not just install its software in a vacuum, but will ensure that it is fully integrated into your systems and workflow to facilitate improved day-to-day and emergency operations.

Communication Center Module

The Communications Center is specifically designed to fulfill all user to user or system to system communication needs. All daily or emergency communication is covered out-of-the-box, from internal messages and broadcasts to Email and external message feeds.

Import:

  • CAP 1.2
  • EDXL-DE
  • EDXL-HAVE
  • EDXL-RM
  • Email including:
    • POP-3
    • IMAP
    • Exchange
  • IPAWS
  • KML
  • MASAS
  • RSS Feeds including:
    • National Weather Service
    • USGS Earthquake alerts
    • Amber alerts
  • SMS via SMTP
  • Twitter

Export:

  • CAP 1.2
  • CMAS/WEA
  • EAS
  • EDXL-DE
  • EDXL-HAVE
  • EDXL-RM
  • Email
  • KML
  • MASAS

GIS Premium Module

DLAN's GIS Premium supports the display of data from most common GIS formats out-of-the-box and unlike other solutions that require costly per-user accounts to a third-party GIS platform, DLAN's GIS is accessible to all your DLAN users with no hidden fees. GIS Premium has many interoperability features including the ability to read in and export the following types of files and services:

  • Aeris Weather
  • Aloha Plume
  • AVL Trackers
  • CAD data via Email or custom API
  • CSV
  • ESRI ArcGIS services
  • ESRI online services
  • Excel
  • KML
  • MASAS
  • Mesonet Services
  • Shape files

In addition to these services, DLAN's ArcGIS Sync tool allows users to take any Ticket Manager or Watch Command report and instantly convert it to a feature layer service on ArcGIS online. This means that tickets tracking shelters, damages, donations, resources, road closures, and other work items can be sent to ArcGIS online in real-time as they change in DLAN. Any information included on that report (including any geographic data from addresses, coordinates, points, lines, and polygons) can then be instantly shared on ArcGIS online as layers in Public Dashboards, third party COP viewers, and other types of systems.

System to System

All DLAN systems are interoperable with each other, allowing ticket and data fields to be directly sent from system to system. DLAN can exchange information with any other system that utilizes common protocols for communication and information exchange such as CAP, EDXL, and IPAWS.

DLAN also specifically integrates with Knowledge Center's IMS, allowing DLAN data to be mapped directly to Knowledge Center forms and vice versa. DLAN has a built-in XML data transform engine that allows BCG to do custom integrations and message interoperability quickly and with less expense than many other solutions can offer. For more information on interoperability features, please contact your BCG representative.

BCG Mass Notification

Through BCG's mass notification systems (such as NY-Alert), DLAN can send messages through:

  • Alpha Pagers
  • CAP 1.2
  • CMAS/WEA
  • EAS
  • Email
  • Fax
  • iALERTZ mobile application
  • IPAWS
  • MMS
  • Phone
  • Private RSS
  • Reverse 911
  • RSS Feeds
  • SMS
  • SMS Priority
  • Twitter