BCG trainers are not just experts in the technical aspects of the system, but also in its applications in emergency management, healthcare, transportation, and academic settings. All of our trainings are tailored to your specific organizational workflows and DLAN configuration. Training format includes a mixture of lecture and hands-on activities where students perform operations and exchange data with others using the DLAN software. Training can be delivered either virtually or at your facility. We can also provide one-on-one coaching, train the trainer sessions, custom training videos, and custom training documents.
Initial System Training
DLAN’s user interface is simple and intuitive enough that users need very little training. Our initial system training typically includes a three step process designed to teach administrators and users all they need to know in order to begin using the system effectively: system configuration training, administrator training, and user training. For most implementations initial system training takes 1-2 days.
System Configuration Training
During configuration training, we will work with your team in order to establish a knowledge base for how your organization currently operates with your existing software or paper-based process. We will then present suggestions for how DLAN can fit into your technical and business environment in either a supplementary manner or as a replacement tool for specific processes and workflows. Once this is established, we will work with your team to tweak and customize the DLAN system’s features to match your needs and fit into your operations in the best possible fashion. Configuration training also includes instruction for system administrators on how to manage overall system settings and populate any preliminary data such as incident categories, statuses, priorities, incoming weather and news feeds, user accounts, and security group permissions.
Administrative training is designed to teach power users and DLAN administrators how to take advantage of some of the more advanced and powerful features in the DLAN system. Some topics include Ticket Manager custom report generator, IAP administration and publishing, Situation Report administration and publishing, Status Board building and content management, Communications Center interoperable message exchange (Email, CAP, EDXL, MASAS, and IPAWS), user management, and password resets.
End user training is designed to familiarize staff members with the basic features and tools available to them in DLAN. Additionally, it will show users how to use the system to perform their emergency management role more effectively in a digital operations center environment.
DLAN Exercise & User Training
We recommend scheduling a refresher training each year to train new employees and keep current employees up-to-date on the latest DLAN features. Refresher training can be delivered in a typical lecture format or be scenario/exercise based.
Exercise Training and Support
Whenever possible, BCG likes to be involved in your training exercises and drills. We welcome the opportunity to participate in these activities while simultaneously serving as a resource. This ensures that we fully understand your operations, provides us the opportunity to ensure that DLAN is optimally configured for your operations, and gives you valuable access to our staff so that we can share our best practices experience with you.
Emergency Just-In-Time Training
During an activation, BCG can provide additional “just-in-time” training as new team members are brought in to the response effort. BCG can also provide qualified and experienced incident management teams and support staff during activations.
Role-based Skill Builder Training
BCG offers role-based, hands-on trainings that guide users through the basics of performing their job duties within the DLAN software. Typically, these are short duration, focused trainings and multiple skill builders can be completed during one training session. A BCG instructor will demonstrate how to perform a common task, such as create a Situation Report document, and then students will be divided into groups and will work through the process of performing that task with supervision and input from the BCG trainer. Skills are evaluated based on simple quiz questions and the final outcome of skills activities. Sample options are listed below, custom trainings are also available.
(Call Taker) Ticket Skill Builder
Learn the basics of ticket entry according to your organization's procedures (Set Status, Priority, and Routings; Complete Forms and Contacts).
(Operations) Ticket Information Manager Skill Builder
Learn how to triage new tickets, re-route tickets, manage missions, review statistics, check for neglected tickets, and build ticket reports.
(Logistics) Resource and Asset Management Skill Builder
Learn how to prep stockpile resources and associate them to vendors or organizations. Learn how to take a resource request ticket from start to finish using the Find Match functionality. Manage deployed assets and associate them to tickets with the asset ledger tool.
(Planning) Situation Report Skill Builder
Learn how to build a reporting period, assign agency report templates to roles, review and approve published agency reports, publish the final Situation Report, and distribute the Sit Rep document.
(Planning) Incident Action Plan Skill Builder
Learn how to create an Action Plan and manage ICS forms that are included in the IAP.
(Finance) Finance Reports Skill Builder
Learn how to track finances and spend levels for tickets, missions, and incidents. Learn how to manage the incident ledger, track promised payments and assign finance items to worksheets for submission to FEMA.
In conjunction with our business partners, BCG is able to offer a range of additional training services including:
- All hazards training including hands-on, tabletop, & full-scale exercises
- All hazards incident management team training and team building
- Emergency Operations Center (EOC) training
- Incident Command System (ICS) training
- Intrastate - Interstate - International mutual-aid planning and training