Case Study: Adapting Pen and Paper Processes to the Digital World

Recently BCG had the opportunity to help the Emergency Services & Safety Department in Amherst, New York make the transition from their pen and paper record keeping methods to a fully digital, internet-based solution. Particularly BCG helped them to utilize the Erie County's Incident Management Software, DisasterLAN (DLAN), to record information about all of their fire and hazmat responses. The system, which is available to all cities, towns and municipalities for free through Erie County, will allow them to collect all of the needed information on each incident in one secure, common platform.