Where Buffalo Computer Graphics fits inside a Department of Social Services
1. Case and client tracking on incident management software
Track individuals and families through intake, services delivered, referrals and outcomes on one shared record. DLAN incident management software provides the audit-safe log for every touchpoint, with role-based access for caseworkers, supervisors and compliance staff.
2. Sheltering and mass care
Stand up a shelter in hours. Our Sheltering toolkit is a pre-configured DLAN Plug & Play toolkit covering registration, dietary and medical needs, bed assignments, pet intake, staff rosters and daily reporting.
3. Disaster preparedness and flood response
DSS teams in the Southeast run shelters and case management every hurricane season. Buffalo Computer Graphics provides disaster preparedness software tied to flood preparedness software for Florida, Texas, Alabama and other flood-prone jurisdictions, so DSS sheltering plugs directly into the county EOC's picture.
4. Immigration and asylum-seeker intake
Purpose-built tooling for surge intake operations. See Meeting Challenges: Immigration and Asylum Seeker Tools and Canadian immigration and asylum seekers. Configurable intake forms, family reunification tracking, housing placement and case handoff to community partners.
5. Community Lifelines coordination
DSS owns the Safety and Security and Health and Medical lifelines. Our Community Lifelines module tracks lifeline status against FEMA definitions so DSS can report up to the EOC without rekeying, on the same emergency management software used across state government.
6. GIS and situational awareness
DSS supervisors see shelter capacity, service delivery points, evacuation zones and open cases on one map through the DLAN GIS common operating picture.
7. Mass notification software for clients and staff
Push shelter openings, benefits deadlines and service disruptions through SMS, email, voice and IPAWS integration. Our mass notification system fires from the same case record and logs to the same audit trail.
8. Staff safety and field operations
Caseworkers doing home visits and shelter staff on 24-hour shifts need to be accounted for. The DLAN Mobile Responder app gives every staff member check-in, duress and location capability, with two-way messaging back to the supervisor.
9. Custom engineering for DSS-specific workflows
Every DSS has forms, state-mandated reports and legacy integrations no vendor supports out of the box. Our custom engineering practice builds those integrations.
