Case Study: Toronto Hydro Simplifies Emergency Response with DLAN
Toronto Hydro-Electric System Limited (THESL) recently implemented Buffalo Computer Graphics’ DLAN software to help improve overall situational awareness during incidents. Based on THESL’s needs, BCG setup their system slightly differently than typical installations, with a much bigger focus on creating visual guides for users to ensure adherence to THESL’s processes. The system uses role-based and task-based dashboards instead of a typical menu interface, resulting in very streamlined processes and simplified user interfaces. The new system will allow users to access up-to-date incident information, access the latest situation report, review the Incident Action Plan for the next operational period, access key documentation produced during the incident, and monitor a number of external platforms including social media, traffic, and weather to help determine the impact of the incident.
Incident Action Plan Dashboard