Healthcare Emergency & Incident Management Software

BCG has extensive experience working with health departments, hospital networks, and individual healthcare facilities to manage both internal and external crises, as well as planned events and daily operations. Our Incident Management Software (IMS) products include everything you need to plan for and respond to healthcare-related emergencies, including developing policies & response plans; tracking storage & distribution of medical stockpiles; and communicating efficiently with both internal staff and external local & healthcare coalition partners. Our software has been proven to help hospitals and health departments meet their accreditation obligations and effectively respond to emergencies.


Operationalize Emergency Plans

Our IMS will not only allow you to store your plans digitally but will also allow you to turn them into actionable workflows. Our question-and-answer-based ticketing tool guides users step-by-step through each of their assigned tasks. It also helps executives quickly see how tasks progress with customizable reporting tools and color-coded statuses and priorities, improving efficiency and communication. Scenario-based notification templates help you alert your staff and activate an appropriate emergency response plan with just the click of a button. Role-based checklist act as reminder of a position’s responsibilities and guides team members through their response tasks.

Our intuitive interface makes it easy to track progress, document the key steps taken, share situational awareness information with stakeholders, maintain a common operating picture within your organization, and report on key metrics.


Bed Tracking

Status Board

Coordinate Emergency Response

Our IMS products are designed to support multi-agency coordination and response activities, so you'll be able to communicate with all relevant parties. Our software’s web-based, mobile-friendly design allows multiple users in disparate geographic locations to work together on a common platform. It includes multi-tiered customizable security settings that allows each organization to simultaneously collaborate with each other, while keeping sensitive information private.

Our engineers are second to none when it comes to meeting our client's interoperability needs. Our products follow NIEM and NIST guidelines with common protocols and standards for meaningful information exchange available out-of-the-box. Interoperability is built throughout our software including GIS mapping format support, communication protocols support, import/export capabilities, data format support, browser support, and mobile device support. Our software includes LDAP, Active Directory Federated Services, & Shibboleth compatibility.


Meet Accreditation Goals

The Incident Command System (ICS)/Hospital Incident Command System (HICS) approach to emergency management is the framework for all areas of our IMS products. Our software includes HICS and ICS forms, Incident Action Plans templates, Situation Report templates, and after-action reporting tools.

Our IMS also incorporates the emergency preparedness requirements established by the Centers for Medicare & Medicaid Services (CMS). Our software will help you assess and mitigate risks, test and improve emergency operation plans, and communicate effectively across healthcare coalitions: allowing you to design and update an effective emergency response plan, ready for when you need it.


Risk and Resiliency

Try DLAN Incident Management for Yourself

Request a demo of our IMS software today to see if it's the right fit for your healthcare facility, or contact us today with any questions you may have.